Privacy Policy

How we collect, use, and protect your personal information

1. About This Policy

This Privacy Policy explains how The Tax Accountant Pty Ltd collects, uses, discloses, and manages your personal information. It also describes how you can access or correct your information held by us.

This policy applies to all services provided under the CreatorTax brand, operated by The Tax Accountant Pty Ltd.

2. Information We Collect

2.1 Personal Information

We may collect and hold the following personal information:

• Names, addresses, email addresses, and contact details
• Date of birth, tax file numbers (TFN), ABNs, and government identifiers
• Employment, income, and financial records
• Superannuation and investment details
• Bank account details for payments and refunds
• Platform earnings data (YouTube, OnlyFans, Twitch, TikTok, etc.)

2.2 Sensitive Information

In some cases, we may collect sensitive information (such as health details relevant to tax offsets) where authorised by law or with your consent.

2.3 How We Collect Information

We collect personal information:

• Directly from you (via forms, emails, phone calls, or consultations)
• From the ATO and other government agencies (with your authorisation)
• From third-party platforms you authorise us to access
• From our website through cookies and analytics tools

3. Purpose of Collection

We collect, hold, use, and disclose personal information to:

• Provide accounting, taxation, and advisory services
• Meet legal, regulatory, and professional obligations
• Communicate with you about your tax affairs
• Manage client relationships
• Support internal business operations and compliance
• Send you service updates, tax tips, and educational content

4. Disclosure of Information

We may disclose your personal information to:

• The Australian Taxation Office (ATO), ASIC, and other regulators
• Banks, superannuation funds, and financial institutions
• Professional advisers, auditors, and insurers
• IT and cloud service providers
• Courts or tribunals where legally required

We will never sell your personal information to third parties.

5. Overseas Data

Some of our technology and cloud service providers may store data overseas. We take reasonable steps to ensure compliance with the APPs. Our primary service providers currently host data in Australia.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Bank-grade 256-bit encryption for all data
• Secure Australian-based servers
• Access controls and authentication protocols
• Regular security audits and updates
• Staff training on privacy and data handling

7. Access and Correction

You may request access to your personal information or request correction where information is inaccurate, incomplete, or out of date.

Requests should be made in writing to our Privacy Officer using the contact details below. We will respond within a reasonable timeframe (usually within 30 days).

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve your experience and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect website functionality.

9. Complaints

If you believe we have breached the APPs or mishandled your personal information:

1. Contact our Privacy Officer using the details below
2. We will investigate your complaint and respond within 30 days
3. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and are effective immediately for new clients. Existing clients will be notified of material changes.

11. Contact Us